Flying the Unfriendly Skies

 

Airiplane in bubble.jpgIn a report that should surprise no one, customer satisfaction with airlines remains low. That’s according to the American Customer Satisfaction Index (ACSI), who surveys roughly 70,000 customers about the various products and services they use.

What is interesting to note is that most passengers are generally pleased with the check-in process and booking, but rate in-flight service and lack of seat comfort as major factors to the dismal rating. Over-all, the airline industry scores 69 on the ACSI’s 100-point scale and remain among the lowest-scoring categories in the Index, beating only subscription TV service, social media and internet service providers.

JetBlue remains the highest-scoring airline with an ACSI rating of 79 barely edging out Southwest which came in at 78. Delta jumped up 4% from last year to increase to 71. US Airways and American Airlines also saw small gains and ended up tied at 66.

United has the dubious distinction of posting the lowest score among the major carriers , dropping 3% from last year to post a 60 with 30% of their passengers giving an ACSI score below 50. The report concluded that “the acquisition of Continental appears to play a role here—frequent and continual problems with reservations and refunds three years after the merger are problematic.”

“We’ve seen time and time again the negative impact mergers have on customer satisfaction. American Airlines may also see a slump in satisfaction as it combines operations with US Airways,” said Claes Fornell, ACSI chairman and founder through the ACSI website. “Southwest led the industry for 17 years until it merged with AirTran in 2011 and Delta is just now recovering from its 2008 merger with Northwest.”

The Magic of San Gimignano

San Gigimnano3Exploring Tuscany is like searching for that perfect plate of pasta. You can become overwhelmed by so many places that you worry you missed something along the way. From Florence, to Sienna, to Pisa, the Old World charm and rustic countryside provides ample locations to eat; drink and soak up some incredible history. But, if you are interested in a one special place off the beaten path, go visit San Gimignano.

San Gigimnano4San Gimignano is a historic town that dates back to 63 B.C. Known as “The Manhattan of Italy,” San Gimignano boasted 72 towers in the 14th century when families displayed their power and wealth. When a family lost its influence, their towers would be removed by rivals. Today, only 13 towers remain, but that does not lessen the charm.

The town became important for its location for pilgrims who traveled to Rome, mainly from France. The detour to the port of Pisa made San Gimignano one of the most important transit and stopping sites for all travelers. Today San Gimignano is not an easy place to get to. There is no train station or major highway nearby. One must depend on the local bus service, or participate in an excursion. While I normally prefer to travel outside of groups, my excursion allowed for us to wander freely around the town with no guide or group to follow.

San Gigimnano7Entering the enormous Porta San Giovanni instantly takes one back in time. Streets made of brick house little shops that sell everything from a wide assortment of Tuscany food including wild boar, fine works of art and the ever prevalent tacky magnets. One can’t help but feel the aura of a fairy-tale town that has been witness to much over its history.

Every step you take in San Gimignano affords a brilliant photo opportunity. Whether it’s looking up at one its majestic towers, admiring a tiny church or gazing across the Tuscany landscape, one is grateful for the world of digital cameras and very large memory discs.

San Gigimnano6Thankfully, there is also plenty to eat and drink including a special local wine called Vernaccia di San Gimignano. The wine was first cited back in 1276, when the Commune of San Gimignano instilled a duty tax for imports and exports. Vernaccia has been enjoyed by many over the years including Pope Martin IV, Dante Alighieri as well as powerful governors like Ludovico il Moro and Lorenzo il Magnifico.

San Gigimnano2If your feet get tired, try resting in the Piazza della Cisterna and indulge in some Italian ice cream from Gelateria Dondoli (who boasts winning the Ice Cream World Championships in 2006-07 and 2008-09). You can enjoy your gelato while sitting on the cistern admiring the Torre del Diavolo, (the Devil’s Tower) whose story is that its owner, returning from a long journey, found it unexplainably higher which he ascribed as the work to the Devil.

San Gigimnano5Tuscany seems to be one of those places where one can never get enough, but if you are up for a little adventure, try spending some time in San Gimignano. You may just find it has the right ingredients to make your visit to Tuscany picture perfect.

You Can Go Back Home Again

Eternal FlameThomas Wolfe once wrote “You Can’t Go Back Home Again”, but I am happy to report this is not always the case.  Recently, I took a trip back to my hometown of Orchard Park, New York and found that, while many things have indeed changed, one very important part of my childhood had not.

I speak of the astonishing paradise called Chestnut Ridge Park.

Chestnut Ridge Park is one of the largest county parks in the U.S. featuring 1,213 acres of forest, picnic areas, sledding hills and a magical eternal flame.  The park offers year round activities and remains one of the few remaining links to a time when things seemed to make a little more sense.

The first thing you may notice is there is no cost to enter the park.  There is no charge to risk life and limb hurling at break neck speed down huge hill on a toboggan run, or any of the other many activities one can take part in.  There is a nominal fee to use one of the 36 shelters for family reunions or small picnics (some shelters can accommodate 150 people!), but they come with grills, picnic tables, nearby bathrooms and plenty of space to spread out.

You won’t find annoying sponsorship signs or a fast-food restaurant at the park, but you will find something for everyone.  Picture a place where you can play softball, disc golf, tennis, run, walk, grill, bicycle and nap in the summer, and then sled, ski, snowmobile, and cross-country ski the many trails during the winter.

Worried about those infamous Buffalo winters?  You can always spend your time in the grand “Casino”, a timber and stone structure built in 1938 that features two enormous fireplaces and picnic tables for plenty of room to savor hot chocolate while watching rosy faced children of all ages resting from a day sledding down the big hill.

And what a hill it is.  On a clear day, you have breath taking views of the city of Buffalo, Lake Erie and Canada.  During the summer months, one can sit on a swinging bench and watch the sunset, but the real fun happens during the winter months.  The hill is broken into different sections.  There is a 12 and under hill (to protect young children from people like myself who tend to have trouble steering).  There is also a big kids area, and toboggan chutes that resemble the At-At Walkers from Star Wars.  You climb some rickety stairs and then fly down the hill at roller coaster speeds.

Being at Chestnut Ridge Park feels like being in a Twilight Zone episode where time stands still.  Picture yourself sitting next to a roaring fire with no television monitors showing CNN or Fox News.  No annoying elevator muzak blaring in your ear and no one rushing you to leave.   Where else can find such isolation from electronic noise?  Yes, you can still check your cell phone for emails, but why would you want to?

And, there is more; much more.  Just down the road in a little used part of the park often referred to as the Shale Creek Preserve, is the entrance to trail that leads you to a rare natural eternal flame nestled behind a spectacular waterfall.  You would think such a phenomenon would be closely protected by rangers, or park officials, but you would be wrong.  One only encounters other families walking up the creek bed to see this astonishing sight.  What you won’t see are discarded candy wrappers or empty coke cans.  No you only see the footprints of those who came before (maybe there is some hope for the human race after all).

So much is made of marvelous new wonders/technologies and how our lives are better for them, but I find it comforting to know that there is still a place that refuses to change.

 

Sweet Dreams

zzzz“Sleep tight, and don’t let the bed bugs bite”.

That idiom has long been said to help children everywhere fall asleep (or have psychopathic nightmares).   The good folks at Orkin help us figure out where not to live by providing the top 15 cities with the worst bed bug infestations.  According to the masters of bug-busting, America saw a nearly 33 percent increase in bed bug influx in 2012 compared to 2011.

The bed bug is no “Johnny Come Lately” to the bedroom.  Their presence was first noted in ancient Greece around 400 BC.  Bed bug infestations have resurged in recent years for reasons unknown, but people who study such things suggest it could be caused by complacency (I mean really, who wants to do laundry) and increased international travel (Here I totally blame the French).

The Top 15 cities in 2012 were…

Raleigh/Durham/Fayetteville

San Francisco/Oakland/San Jose

Seattle/Tacoma

Richmond/Petersburg

Dayton

New York

Dallas/Ft. Worth

Cleveland/Akron/Canton

Washington, D.C

Columbus

Cincinnati

Denver

Los Angeles

Detroit

Chicago

Dallas was the only Texas city to make the list at #9 (Houston finished at a disappointing 18th).  While Chicago is the #1 city, I’m also thinking that one should avoid the entire state of Ohio.  Perhaps we need to install bed bug pesticide booths at IAH and Hobby to spray down passengers and hose off their luggage when coming in from the Buckeye state.

Maybe There is Hope for Us

Something amazing recently took place on the Internet.  It won’t bring us world peace, or end famine, but it could help restore our faith in mankind just a little bit.

The story begins with an unlucky tourist.  Anyone who lives to travel knows how important taking pictures are.  You want to capture all the sights from places that you’ve always dreamed of visiting, creating a special collection of wonderful memories.  So imagine how it would feel to travel in Europe, take over 2,800 pictures and then lose your camera.  That moment of realizing all the photos are gone would feel like being sucker-punched.

That’s exactly what happened to one unlucky traveler who visited Amsterdam, but this story has a happy ending.  You see, the camera was found by a good hearted soul who realized the camera held a clue as to its owner, but how to find him?

After looking at some of the photos, it became apparent the camera’s owner liked to have his picture taken (a valuable lesson for those who hate having their picture taken).  Still, there are millions of visitors to Amsterdam so what can one person do?

Jan van Cappellen, who found the camera on a train, said he felt like a detective.  After realizing he had a picture of the owner, van Cappellen emailed several hostels, and other tourist sites including the Iamsterdam page on Facebook.  The photo was posted on Monday and by Tuesday, the owner, Reggie Downing from Canada, was recognized and found still traveling in Europe.

Now, in the grand scheme of things, it might not seem like much, but it’s those little victories that make it feel like we still have a chance.

Amsterdam

The Fine Art of Being Rude

Once again, our fair city takes a back seat to that mega-metropolis called Big D.  Are we not as fit?  Perhaps we’re not as fashion chic?  No, it seems Houston is not as rude as the fine folks in Dallas.  This latest slap in the face comes from TravelandLeisure.com who wanted to know the cities where you would receive a rude reception. 

Houston ranks 16th on the list, far behind Dallas who came in at 6th (New York City was rated the rudest city).   The editors felt “the bigger the city, the bigger the attitude” was a critical factor in determining the level of rudeness.  This makes about as much sense as the more money you have, the better looking you are, but that’s beside the point. 

Let’s face it, being rude takes a lot of work.  It’s not easy to demonstrate disdain and exhibit a total lack of manners to our fellow man.  Being nice requires much less effort, so are we just being lazy? 

What will it take to improve our status among the travelers of the world?  Should we suggest anatomically impossible activities more often?  Add more sarcasm when talking about people we really don’t like?   Cut in line?  What is it that Dallas does to earn such respect when it comes to effrontery behavior? 

It’s time for this city to roll up its sleeves and get to work on improving its boorish behavior.  Allow me to start by performing the one finger salute to the staff at TravelandLeisure.com.

More Fun w/ Photoshop

It’s been a few days since my last post.  I guess the holidaze gets in the way of my writing, so I thought I would share some new images I made.

The photo was taken by either me, or my wife (probably my wife since it came out so good :0).

Venus Collage

Yes, I know it’s kinda hokey, but I have seen similar prints in Hobby Lobby and other craft stores, so who knows, maybe I can have a 2nd career as a graphic artist.

The Changing View of Memorial Park

A dear old friend of mine is not doing well these days.  I’m speaking of one of the largest urban parks in the United States, Houston’s Memorial Park.  This year’s historic drought has severely impacted much of Texas and Memorial Park has not been immune from its effects.

I often like to go for a run around the Seymour Lieberman Exercise Trail (a 2.93 mile run that is used by nearly 3,000,000 health fanatics every year).  You could not help but see the telltale orange tag on numerous trees that needed to be removed.  The full impact of this did not hit me until I finally saw what the park looks like with the trees cut down. 

The gaping holes I saw were much worse than I ever imagined. It was as if an insane maniac with a chainsaw, hell bent on destruction, was let loose to do appalling damage.  These trees have survived hurricanes, ice storms and high winds, but finally succumbed to lack of water.  In all, over 5,000 trees (mostly red oak and pine) are scheduled to be taken down and removed.

During a recent run, I thought of the history the trees were witness to.  Before becoming a park in 1924, the area was known as Camp Logan and site of a horrific riot in 1917 that resulted in the deaths of four soldiers and sixteen civilians. In the end, a total of nineteen men would be executed, and forty-one were given life sentences.  It’s hard to imagine such violence took place where people now seek tranquility from the big city hustle and bustle.

Thankfully, the trees have also seen happier moments such as Arnold Palmer winning the 1957 Houston Open Golf Tournament (collecting a purse of $7,500), at the 18 hole Memorial Park Golf Course which opened back in 1936, along with countless picnics, family reunions, art festivals and people simply seeking refuge in a little bit of nature.

So where do we go from here?  Henry David Thoreau said it much better than I ever could when he wrote these words in A Succession of Forest Trees

“Though I do not believe that a plant will spring up where no seed has been, I have great faith in a seed.  Convince me that you have a seed there, and I am prepared to expect wonders.”

I for one, hope we have faith in new seeds and that future generations can expect new wonders for one of Houston’s magnificent gems.