Intelligent human behavior

Artificial intelligence (AI) is taking the world by storm. From classrooms, healthcare offices, business boardrooms and social media (need help with writing that post?), AI is a tsunami that is not going away. It’s exhilarating, intriguing and to be honest, a little frightening.

In some ways I am reminded of reading when nuclear energy was being developed. It was exciting to think of a source of clean and cheap energy to replace coal-burning power plants, but then there’s that little thing about it also being made into a bomb that can level an entire city.

I don’t want to take anything away from AI and don’t want to compare it to a weapon of mass destruction, but I do have a fear that, more and more, we are taking away what it means to be human. Let’s start with the name Artificial Intelligence.

Merriam-Webster defines Artificial Intelligence as “the capability of computer systems or algorithms to imitate intelligent human behavior” (this definition takes into assumption that there is intelligent human behavior which may be just a bit of a stretch). Intelligence is the ability to learn, reason, solve problems and adapt to new situations, which is all very good, but then how is it used?

While the potential seems great, not everyone is enamored with AI.

“In a nutshell, the ease of creating digital art, whether using primitive tools like MS Paint or even artificial intelligence (AI) prompts, has cluttered the NFT art field with a lot of junk.”

—Zain Jaffer, Rolling Stone

“This indiscriminate use of AI for mass communication simultaneously dilutes the quality of pitches and strains the relationship between PR professionals and the journalists, who now face an overwhelming amount of low-quality outreach.”

—PRNews.Com

The takeaway for many is that more is not always better, especially when it is spit out by a computer.

AI will allow us to create content faster and cheaper, but is it better? The jury is still out.

Getting high on information

A research team at the University of California, Irvine, with collaborators at Microsoft Research have used computer logging techniques that measure attention spans and heart rate monitors and wearable devices to determine stress.

They discovered that, since 2004, the average time a person can focus on one thing has dropped from around 2½ minutes to approximately 45 seconds. There are a lot of reasons behind this shortened attention span, but the main culprit appears to be the technology we rely on more and more.

In the old days (my time), news came in the form of a morning or evening newspaper along with television news during dinner time (morning radio was also a good source of information). Now information is instantaneous. News alerts pop-up constantly on our computers, phones and even watches. By the time television broadcasts the story (or God forbid newspapers), the news is already old.

Now factor in a new technology, Artificial Intelligence (AI). This new software is turning the world on its head, creating content at a record pace and adding to the ever-increasing noise we already hear. While exciting (and frightening), there are still many questions that need to be answered.

For example, what happens when you ask Chat GPI to write a news story on the presidential election and it takes content found on the internet from the Associated Press? Is that considered stealing, plagiarizing or simply product leakage (a term AP uses to define when someone uses their content without paying for it).

There are also very serious moral implications at play. Say the military uses AI to plan an attack on a terrorist cell hidden in several buildings in a city block. Also contained in that block is an orphanage. Does AI consider that as factor when deciding to go bombs away?

AI is also having an impact on the Public Relations world. PRNewsOnline.com reported…

“This indiscriminate use of AI for mass communication simultaneously dilutes the quality of pitches and strains the relationship between PR professionals and the journalists, who now face an overwhelming amount of low-quality outreach.”

Information overload is a real thing which begs the question, when is too much, too much?

I have always been a big proponent of less is more, keeping things simple and easier to understand. It can also lead to clarity when trying to process information and trying to determine what is important and what is simply fluff.

Who’s minding the store?

The circus (Texas legislature) made its way back into Austin yesterday to hold a hearing on CenterPoint’s ineptness in its efforts to restore power following Hurricane Beryl.

While many of the senators showed anger and indignation during the day long testimony (State Senator Paul Bettencourt was awarded most outraged committee member of the hearing), it raised the question of where the buck stops.

Public Utility Commission Chairman Thomas Gleeson admitted that the PUC has not held utility companies accountable and that “I think we need a comprehensive look at how we fund utilities and how they prepare for storms” (you think said everyone?). It is shame that once again, we are being reactive rather than proactive.

The Public Utility Commission of Texas is in charge of regulating the state’s electric, telecommunication, and water and sewer utilities, implements respective legislation and provides customer assistance in resolving consumer complaints. The chairman and commissioners were all appointed by Texas Governor Greg Abbott.

Bettencourt said CenterPoint had “defrauded” rate payers who are now facing growing utility bills after state regulators allowed CenterPoint to recoup the cost plus a 6.5% profit for massive generators that sat on the sidelines during the storm.

Does anyone else see the irony here? State regulators set up the rules to allow CenterPoint to “defraud” its customers. If they (CenterPoint) are playing by the rules, shouldn’t we look at who makes the rules in the first place (Et Tu Brutus?)?

Bettencourt also accused CenterPoint of electing to spend money on the generators rather than clearing trees and vegetation that knocked out power lines, because CenterPoint can make a profit on the generators, but isn’t that the point of being a publicly traded company? The stock value as of today (7.30.2024) is down 5.53% over the past month. You don’t think there is another group people upset about that?

Capitalism promotes free market conditions, whereas socialism incorporates certain elements of centralized economic planning. Does the senator suggest we need to become socialists when it comes to powering Texas?

So how does this end? My guess is the buck will stop in somebody’s wallet courtesy of the consumer.  

Here we go again

“Insanity is doing the same thing over and over again and expecting different results” – Albert Einstein

The city of Houston took it on the proverbial chin once again when Hurricane Beryl struck the Texas gulf coast. Although only a Category 1 storm, Beryl’s impact left more than 2.2 million customers without electricity and damaged countless homes and automobiles. The death toll continues to grow with at least 23 people having died due to various storm related causes as of this post.

The finger pointing began even before recovery efforts started with CenterPoint being the main target of people’s anger. Politicians have been holding press conferences and updates demanding answers on why the energy giant was not ready to deal with what was supposed to be a minor storm.

“Power companies along the Gulf Coast must be prepared to deal with hurricanes, to state the obvious,” said Texas Governor Greg Abbott.

Now to be fair, building an electrical grid that can withstand hurricane force winds is not easy. Houston’s geography makes putting lines underground problematic and very expensive (guess who would pick the check on that, it ain’t the power company ). Heavy vegetation (aka The Livable Forest) in many communities also make restoring power a nightmare for power companies. People love living among the tall trees until they fall on a power line, or worse a roof.

It is also a big task to coordinate line men and women to come from other states to help repair the grid. Each grid is different and requires workers are trained so they can safely make the necessary repairs. Plus you have to provide housing, food and other resources all to a moving target. Remember weather forecasters predicted the storm was first supposed to hit Brownsville, then they said Corpus Christi and then maybe Matagorda Bay. Again, it’s not easy.

But, to also be fair, one of the key components of a crisis is effective communication and that’s where CenterPoint clearly fell flat. Non-working outage maps, lack of emails/texts to customers and inconsistent messaging with the media threw fuel on a fire that was already raging. And why on earth would media tell its audience to go to the CenterPoint Outage map knowing it did not work.

Person on coach

It also did not help their messaging when the CEO was interviewed next to a thermostat showing the room at a comfortable 70 degrees. Where were the public relations people? They should have had him on-site where repairs were taking place. That photo would have helped demonstrate his commitment to working toward restoring power.

Still the politicians continue their media circus, grandstanding and acting surprised, very much like Captain Louis Renault in Casablanca who is shocked that gambling is taking place at Rick’s Café while collecting his winnings. One has to wonder how much the politicians collect from their winnings, I mean campaign contributions from CenterPoint.

Money Ball

I am old enough to remember a time when one read the sports page, one found stories about sports. In today’s world, that seems to be an antiquated thing.

Take a look at the sports headline from the July 11th edition of the Houston Chronicle:

Conference to look at all revenue sources

That’s right, the Big 12 Media Day was not focused on the student athletes (more on that later), but rather the all-mighty dollar. The conference is reportedly interested in selling naming rights to the league and possible private equity investment opportunities.

“As we build our brand, we will continue to build our business,” Yormark was quoted as saying in the story. “We will not stumble into this new era following settlement. In fact, we will be aggressive and very proactive.”

Looming on the NCAA future is an antitrust settlement that will reportable payout more than $2.7 billion in back damages and a revenue-sharing model that will pay players for the first time. It was never fair in the first place that the NCAA and its universities collected millions upon millions of dollars with the student athletes not able to collect a dime from their likeness and image while forced to wait before being allowed to transfer watching their head coaches play musical chairs landing jobs on a moment’s notice.”

So I understand why all of this is important, but still; it took 11 paragraphs before we actually got to any actual sports analysis (Utah has been picked as the preseason favorite in football by the way). Now to be fair to the Houston Chronicle, they did other stories from the Big 12 Media Day, but it was this story that had the BIG headline.

Maybe moving forward we can portal transfer these stories to the business section and leave the actual games on the sports page (now you kids get off my yard).

Is history repeating itself?

“The Demon of Unrest” by Erik Larson delves into the events leading up to the attack on Fort Sumter in Charleston Harbor. It’s a fascinating look at how two very separate ideologies put the country at odds with each other leading to what would become the American Civil War.

It was during this time that Abraham Lincoln would become the 16th president and was tasked with figuring out a way to keep both sides happy and keep the south from seceding from the Union.

How precarious was his position? Lincoln refused to go to Washington until the final vote was certified by both houses of congress. Complicating matters even more was that John C. Breckinridge, the current vice president was responsible for over-seeing the certification. Breckinridge, a slave owner from Kentucky lost to Lincoln in the 1860 election causing many to fear the country would not be able transition to the new administration and be thrown into chaos.

The election was officially certified, and Lincoln eventually made his way to Washington, D.C. albeit undercover as numerous death threats were made. There Lincoln struggled to understand what was really taking place in the south and was forced to face the war where an estimated 650,000 – 1,000,000 died was inevitable.

While “The Demon of Unrest” focused on the two very different principles between the north and south in the mid-1800’s, it’s hard not think of today’s America. While not geographically divided, America seems to appear to be moving toward going into two distinct camps; the far-left and the far-right, splitting the country into two very separate alliances.

One only has to look back at the events of Jan. 6, 2021 when the United States Capitol Building came under attack and was stormed by an angry mob who were upset by the election results and tried to stop certifying the results of the presidential election of 2020. Similar to Lincoln and northerners not understanding the mentality of people from the south and their believe in slavery as an honest and noble way of life, democrats have a hard time understanding the appeal of people like Donald Trump and Marjorie Taylor Greene.

The Civil War did not happen overnight. It took decades of distrust from both sides to reach the point where confederate rebels attacked Fort Sumter, looking to be free to live in a country that shared their values and beliefs. Are we at that point? That will be for historians to decide, but in the meantime, there are valuable lessons to be learned from what took place in the past, and what is taking place now.

It was Karl Marx who said, “history repeats itself”, but perhaps a more appropriate quote would be from George Santayana who poignantly said, “those who cannot remember the past are condemned to repeat it”.

Shut up and dribble

It isn’t easy being a Republican these days. First it was the crazy liberals on the left, followed by the biased media that were the problem. Now there is another opponent taking aim at the GOP and it’s coming from an unlikely source; big business.

It all started in Georgia (where the devil looks for souls to steal) when the state Legislature decided that they needed to tackle voter fraud (and free water/pizza) at the polls. Atlanta, home to Delta Airlines and Coca Cola took notice and issued statements opposing the legislation.

Ed Bastian, Delta chief executive officer wrote an internal memo saying “I need to make it crystal clear that the final bill is unacceptable and does not match Delta’s values”.  Not to be outdone, Coca Cola also joined with James Quincey, Coca-Cola’s chief executive saying “I want to be crystal clear the Coca-Cola Co. does not support this legislation, as it makes it harder for people to vote, not easier.” (Are we clear? Crystal clear.)

The response from the leaders of the Republican party was swift. Senate Minority Leader Mitch McConnell said “corporations will invite serious consequences if they become a vehicle for far-left mobs to hijack our country from outside the constitutional order. Businesses must not use economic blackmail to spread disinformation and push bad ideas that citizens reject at the ballot box.”

What stands out is to me is the word “disinformation”. I am reminded of a line from Jesus Christ Super Star where Pontius Pilate asks Jesus “we both have truths, are mine the same as yours?”. I guess McConnell forgot about the “Big Lie” which resulted in attacks on the Capitol in January, or maybe he still believes it.

I also have to think this really stings for many Republicans after passing the “Trump Tax Act” in 2017 cutting the corporate tax rate from 35% to 21% (et tu Brutus?).

McConnell is walking a very small tight rope these days trying to balance between the right and the money. Do you risk shutting off campaign contributions (some being very large) by telling corporations to mind their own business? Let’s not forget it was Mitt Romney who quipped “corporations are people my friends” after the Supreme Court ruled in favor of Citizens United allowing unlimited corporate and union spending on political issues back in 2010.

It also leaves many Republicans in the lurch on deciding if they need to boycott Delta, Coca Cola, AT&T, American Express, Merck, Major League Baseball, Aflac, Dell and Amazon. Even Houston Texans owner Janice McNair has joined in to oppose laws that are designed to restrict voting rights (but nobody is really interested in seeing them play anyways so is that really a big deal?).

Elected officials are free to pass laws they feel are in the best interest of their constituents, but people and big business are also free to speak their mind when they disagree. It seems many people still wants us ‘to shut-up and dribble’ when it comes to public discourse.

Where was radio during Winter Storm Uri

Radio, especially local terrestrial radio, likes to tout itself as the place to turn to during a disaster, so it’s odd that when Houstonians were looking for information during the recent Winter Storm Uri, there was none to be found.

Many residents were without power (which also means no TV or internet) and had no idea what was happening. We have always been told to have a battery powered radio on hand in the event we lose power during hurricanes, storms, etc., but that it seems is no longer the case.

Check out this submission to the Houston Chronicle who asked people to submit what their experience was like…

So where does this leave us? It is interesting to draw a parallel between what took place with the Texas energy grid and today’s broadcasting environment. Deregulation is a popular term for politicians to use (especially here in Texas) when it comes to doing business.

Rick Perry, former Texas governor and Secretary of Energy, was quoted as saying ‘Texans would choose to be without power for longer ‘to keep government out of their business’ in a blog on House Minority Leader Kevin McCarthy’s website. (McCarthy later said the comment was “partially rhetorical”).

Deregulation also took place with local broadcasting. Let the market figure it out and keep government out of it. Well the Houston market did figure out that it was not worth staffing a radio newsroom, or even try to provide comprehensive coverage. To TV’s credit, they were able to provide continuous coverage of the events taking place, but you needed to have power (or backup power) to watch it.

National Association of Broadcasters President Gordon Smith recently defended broadcast news as ‘indispensable’ at the NAB New York show in 2020.

“I like to say that broadcasting is America’s indispensable communications medium. Available to all, regardless of income, rural or urban, Republican or Democrat,” said Smith. “And unlike our competitors – our programming comes free of charge. Our listeners and viewers know they can count on their local broadcasters to provide the news they trust most and to be their eyes and ears at the most pivotal events in history.”

I guess the adage that you get what you pay for can apply to both, the Texas energy grid and Houston radio news.

All about the Benjamins

There seems to be a change in people’s attitudes toward the great racial divide. Mississippi has voted to remove the Confederate symbol from its state flag. The NFL has decided that taking a knee to express one’s support for Black Lives Matter is now OK (although they still have yet to mention Colin Kaepernick) and there is no room for any form of racism in the league (except of course when it comes to cheering on the Redskins). Even Aunt Jemima is getting a make-over (whatever that means).

Yes, it appears people are finally finding the moral courage to stand up, taking action and saying change is needed, but what is really behind the states, sports leagues and companies change of heart. Could there be another motive behind this new way of thinking.

It was back in 1955 (when America was great) that the Montgomery Bus Boycott, a civil rights campaign took place. African Americans refused to ride city buses in Montgomery, Alabama, to protest segregated seating which took place.

A group of black women working for civil rights, began circulating flyers calling for a boycott of the bus system the day Rosa Parks, who refused to give up a seat for a white bus rider, would be tried in municipal court.

At the time, African Americans represented nearly 75% of Montgomery’s bus ridership. At the beginning, the city resisted complying with the protester’s demands. To ensure the boycott could be sustained, black leaders organized carpools and the city’s African American taxi drivers charged only 10 cents—the same price as bus fare—for African American riders.

Many black residents chose simply to walk to work or other destinations. Black leaders organized regular mass meetings to keep African American residents mobilized around the boycott.

The boycott proved extremely effective with enough riders lost to the city transit system to cause serious economic distress. Many other factors also played a role in lifting segregated seating regulations. Legal skirmishes were fought with the case making its way to the United States Supreme Court who ruled segregation on public buses and transportation was against the law.

The Montgomery Bus Boycott was not the only act of “civil disobedience.” The A.F.L. All-Star game was moved from New Orleans to Houston in 1965 after black players were left stranded at the airport for hours when they arrived in town. Once in the city African American players were refused cab service and in some cases those who were given rides were dropped off miles from their destinations. Other players were refused admittance to nightspots and restaurants, with many subjected to verbal abuse and a hostile atmosphere on Bourbon Street in the French Quarter.

New Orleans had been pitching an attempt to attract a professional football franchise whether in the A.F.L. or the N.F.L. for years. It took an additional two years after fumbling the A.F.L. All-Star Game for the city to bring enough change for them to get a NFL franchise.

Economic boycotts are nothing new. Countries have applied those tactics for years against each other with various degrees of success. America was founded, in part, by boycotting British goods under the umbrella of “No taxation without representation”.

So it’s no surprise companies, sports leagues and states are now embracing equal rights and Black Lives Matter. They can sense a movement and with that comes economic opportunity or ruin. When it comes to enacting change, the all-mighty dollar can be more of a powerful weapon than simply wanting to do the right thing.

Law and disorder

It’s been a while since I posted here, but there is a lot going on in the world today. Between the COVID-19 pandemic, racial unrest and police tactics, the calendar feels like it should be 1967, not 2020.

It would be hard to know what to make of current events under normal circumstances, but these are not normal times. Take for example the executive order signed by Texas Governor Greg that closed all nonessential businesses including barber shops and hair salons.

The order was pretty clear there would be consequences for those not complying with the order…

WHEREAS, under Section 418. 173, failure to comply with any executive order issued during the COVID-19 disaster is an offense punishable by a fine not to exceed $1,000, confinement in jail for a term not to exceed 180 days, or both fine and confinement.

A Dallas hair salon owner who had enough decided to take the law into her own hands and defied state and local orders for nonessential businesses to remain closed when she reopened Salon À La Mode. She tore up a cease-and-desist letter sent to her by local officials and was placed in jail (per Section 418.173).

The governor’s reaction? He tiptoed backward and eliminated confinement as a punishment for violating the executive orders and doing so handed the owner a get out of jail free card.

“Throwing Texans in jail who have had their businesses shut down through no fault of their own is nonsensical,” the governor said in a statement, “and I will not allow it to happen.”

Get that? She violated his executive order and he ended up saying that that his order was nonsensical (make sense?). Senator Ted Cruz was one of the first persons to visit the establish after it reopened (legally this time) and be coiffured and celebrate the violation of the executive order. One wonders if Cruz would have been that brave had the owner (who was white) been black or Latino.

Lt. Governor Dan Patrick, who apparently was in such a desperate need of a trim said that he and other grandparents would be willing to risk their health and even lives in order for the United States to “get back to work” amid the coronavirus pandemic.

Yes, these are strange times. I am glad I don’t have to make the decisions our leaders are faced with, but in today’s hyperbole world of political gesturing, it would be nice for people to try to use a little common sense, but sadly that commodity is much like the toilet paper was at the start of all this.